Job Summary:

The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to provide crisis intervention, information and referrals to individuals calling the 24-hour hotline, complete telephone intakes for individuals seeking access to the Emergency Shelter, provide access to Safety Net to eligible callers, and respond to client needs during evening and weekend hours.

Job Duties

Provide crisis intervention, information and referrals to individuals calling the 24-hour hotline.
Complete telephone intakes for individuals seeking access to Safety Net and/or Emergency Shelter.
Provide access to Safety Net to eligible callers.
Provide crisis intervention and conflict resolution to residents as needed.
Assist with childcare as needed.
Supervise volunteers as needed.
Enforce Emergency Shelter/Step Ahead policies and procedures.
Enter statistical data for contract and other reporting requirements as needed.
Other duties as assigned.

Additional Responsibilities

Preserve confidentiality of all client, staff, volunteer & agency information.
Represent the agency in a positive, professional manner at all times
Maintain appropriate boundaries with clients and staff.
Maintain a tidy, organized workspace.
Participate in agency functions as a participant/presenter as required.

Education and Experience

Bachelor's degree in human services or related field or equivalent experience preferred.

Crisis intervention and/or services for domestic violence survivors preferred.

Experience in Residential settings preferred.
40-hour domestic violence training as required by law (will be provided after hire date).

Knowledge, Skills and Abilities

Bilingual Spanish preferred
Excellent oral and written communication skills.
Customer services skills
Basic computer skills
Works well independently.
CPR & First Aid

Job Qualifications

Valid driver's license, reliable transportation and appropriate insurance.
Fingerprint scan & TB Test
Employee will occasionally be required to stand, walk, sit, use hands to handle or fee, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

To apply for the position or to find out more, please click here to access our jobs portal.

This description reflects the principal functions of the job for the purposes of job evaluation. It should not be construed as a detailed description of all work requirements of the job nor shall be construed as giving exclusive responsibility for every function described.

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